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[[!meta title="Error while installing the upgrade"]]
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The upgrade could not be installed.
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<div class="caution">
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<p>Your Tails USB stick needs to be repaired and might be unable to restart.</p>
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</div>
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This is probably caused by a software error in Tails Upgrader.
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Reporting the problem to our help desk
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If you are comfortable with the command line, please [[report the problem to our help desk|support/talk]].
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Include in your report:
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the debugging information that appears in the error message
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- the output of the five following commands, run in a
[[<span class=\"application\">Terminal</span>|first_steps/desktop#terminal]]:
<pre>
ls -l /lib/live/mount/medium/live
cat /lib/live/mount/medium/live/Tails.module
mount
df -h
free -m
</pre>
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Repairing your Tails USB stick
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To repair your Tails USB stick, please try doing a [[manual upgrade|upgrade#manual]].
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<div class="note">
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<p>The Persistent Storage on the USB stick will be preserved.</p>
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If the manual upgrade fails as well, please [[report another error|first_steps/bug_reporting]].
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