We conducted 4 rounds of in-person moderated usability tests in Mexico, Brazil, and Ecuador to identify usability issues in the features of Tails that are most important to new users:
In December 2021 in Mexico, we learned that the tools for new users to install Tails worked well, but several people got lost while navigating the instructions on the website.
In July 2021, we released the Tor Connection assistant to completely redesign how to connect Tails to the Tor network. The new assistant is most useful to people who are at high risk of physical surveillance, under heavy network censorship, or on a poor Internet connection.