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In the **Technical Details** tab, copy everything from the **Headers** section and paste it into the *Text Editor*.
 
4 weeks ago
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In parallel, choose **Applications** ▸ **Accessories** ▸ **Text Editor** to open the *Text Editor*.
 
4 weeks ago
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Plug in another USB stick to be able to open your report outside of Tails.
 
4 weeks ago
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To send us your error report by email instead:
 
4 weeks ago
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<p>See also: [[Troubleshooting Wi-Fi not working|anonymous_internet/no-wifi]]</p>
 
4 weeks ago
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<div class="next">
 
4 weeks ago
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If you cannot connect to the Internet or the Tor network, you cannot send us your error report using *WhisperBack*.
 
4 weeks ago
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<h1 id="offline">If you cannot connect to the Internet or the Tor network</h1>
 
4 weeks ago
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Click **Send** to send your report.
 
4 weeks ago
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You can have a look at the **Technical Details** that are included in your report. They give us information about your hardware, your version of Tails, and all the errors that happened since you started Tails.
 
4 weeks ago
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A **public key block**, if your key is not publicly available
 
4 weeks ago
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A **link to the key**, if your key is available elsewhere on the web
 
4 weeks ago
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A **key ID**, if your key is available on <https://keys.openpgp.org/>
 
4 weeks ago
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You can specify either:
 
4 weeks ago
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Optionally, enter your OpenPGP public key, if you want us to write back to you in an encrypted email.
 
4 weeks ago
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But giving us your email address also makes it possible for your email
provider to know that you are using Tails, if we write back to you.
 
4 weeks ago
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Giving us an email address allows us to ask you for more information if we
need it. This is the case for the vast majority of reports.
 
4 weeks ago
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Optionally, enter an optional email address.
 
4 weeks ago
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**Write clearly and precisely.**
 
4 weeks ago
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Write down the exact error messages.
 
4 weeks ago

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