Tails ships an automatic upgrade mechanism since 2013. But this mechanism only works for a limited amount of upgrades, after which a [["manual" upgrade|doc/upgrade#manual]] is needed.
These manual upgrades are a major pain point and we know that users often think their Tails is "broken" when automatic upgrades are not possible anymore.
In 2020, we will remove the need for most of these manual upgrades. And as automatic upgrades are also often too painful we will research ways to make them lighter and more robust.
Leveraging all the work that we have done in the past years to make Tails easier to install and use, in 2020, we will explain better what Tails is and why people should use it.
The text on our Home and About pages have not changed significantly since 2011. It is too verbose, too technical for most people, and not sufficiently engaging visually. Since then Tails has come a long way: the number of people using Tails has been multiplied by 16. Tails is no longer an experimental project for privacy experts but a well-established reference.
For the less technical part of our target audience, Tails is a technological object like nothing they have used before. Some of the core concepts of Tails are particularly innovative and hard to understand before using it:
To make sure that the new explanation of Tails makes sense to less tech-savvy users, we will use [user-centered](https://simplysecure.org/blog/formative-testing) [design techniques](https://simplysecure.org/blog/branding-tails) and work with [[professional graphic designers|jobs/illustrations_how_tails_work]].
To reach critical communities of users and digital security trainers worldwide, we will also print outreach materials based on this new explanation, make it available in 4 languages, and send it to partner organizations worldwide.
If your organization works with journalists, activists, or human-defenders and is interested in receiving leaflets about Tails in 2020, please <a href="mailto:sajolida@pimienta.org">get in touch with us</a>.
Currently, many have to learn how to disable Secure Boot on their computer. This process is slightly different on every computer, is very complicated to learn on your own, and can lead to scary problems on Windows computers, for example [[!tails_ticket 15016#note-19 desc="*BitLocker* asking you for a recovery key"]].
<strong>In 2020, we will keep the focus on improving Tails usability and outreaching to the people the most in need of digital security. If you also think that this is important, please take a moment to donate to Tails.</strong>
