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[[!meta title="Tails user support mailing list"]]
After we closed off our forum in June, the Tails community was left without a public user support channel apart from IRC.
Introducing tails-support@boum.org
To compensate this loss, we decided to create a new public mailing list for user support.
This list is **the right place** for:
**User support**: solving doubts about how to use Tails, security implications of Tails, etc.
**Community interaction**: information and tricks about ways of using Tails that are not officially documented but might be of interest to others.
**Small issues**: pointing out small things that we needed to fix and do not require a complete bug report. That's fine and we appreciate it.
This list is **the wrong place** for:
**Bug reports**: see the [[bug reporting documentation|/doc/first_steps/bug_reporting]] instead.
**Feature requests**: those should be done on the development mailing list: [[tails-dev@boum.org|about/contact#tails-dev]].
**Computer security essays and conspiranoia** not directly related to Tails.
Some reasons behind this decision
Since 2012, we worked on replacing the old forum with a question and answer application. We hoped we could have a shared application with The Tor Project that was heading in the same direction. For many reasons this did not happen.
To solve this we decided to:
Setup a support mailing list as a new public channel for user support with the help of the Tails community.
Gather frequently asked questions from the forum and the list on our website.
On the long-run, have Askbot into Debian and improve it with the features we need.
See the corresponding ticket: [[!tails_ticket 5984]].