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[[!meta title="Tails user support mailing list"]]
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After we closed off our forum in June, the Tails community was left without a public user support channel apart from IRC.
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Introducing tails-support@boum.org
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To compensate this loss, we decided to create a new public mailing list for user support.
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This list is **the right place** for:
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**User support**: solving doubts about how to use Tails, security implications of Tails, etc.
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**Community interaction**: information and tricks about ways of using Tails that are not officially documented but might be of interest to others.
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**Small issues**: pointing out small things that we needed to fix and do not require a complete bug report. That's fine and we appreciate it.
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This list is **the wrong place** for:
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**Bug reports**: see the [[bug reporting documentation|/doc/first_steps/bug_reporting]] instead.
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**Feature requests**: those should be done on the development mailing list: [[tails-dev@boum.org|about/contact#tails-dev]].
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**Computer security essays and conspiranoia** not directly related to Tails.
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Some reasons behind this decision
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Since 2012, we worked on replacing the old forum with a question and answer application. We hoped we could have a shared application with The Tor Project that was heading in the same direction. For many reasons this did not happen.
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To solve this we decided to:
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Setup a support mailing list as a new public channel for user support with the help of the Tails community.
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Gather frequently asked questions from the forum and the list on our website.
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On the long-run, have Askbot into Debian and improve it with the features we need.
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See the corresponding ticket: [[!tails_ticket 5984]].
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